7+ years customer service & communications. Hotel concierge training, fair housing certification, and strong conflict resolution experience preferred. The Lead Concierge is responsible setting up and maintaining the functions of the reception area, greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Provided residents with information about attractions, services, and activities in or outside the property. Hours will be 7am to 3pm Monday - Friday No weekends Great benefits Email resume :…See this and similar jobs on LinkedIn. Summary for Concierge Resume Highly effective coordinator of high-end guest services with over 10 years of experience in travel and entertainment planning. Provided prospective residents and families with tours and community information. Strong organizational, presentation and … Headline : Highly experienced and reliable Concierge/Administrative Assistant... Head Concierge Resume. The leader will drive a highly engaging customer experience with the Concierge teams who are responsible … Assisted Human Resources in the Hiring Process, and trained new employees for department. Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk. Confirmed all winery reservations with guests two days prior to visit, and processed credit card. Service focused and passionate, with strong verbal and written communication skills. Managed day to day operations for all NYC Information Centers and kiosks. Please avoid restating the information on your resume, and open and close the letter with strong statements. Created inventory tracking sheet, daily checklists, guest menus, tasting collateral, and system for charging and tracking tasting fees. Maintained and stocked work area on a regular basis. The Lead provides direct supervision of Concierge Agents and Marketing support team members and implements strategies to develop, train, and recruit Concierge team members. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. Concierge Resume Examples & Samples. Skills : Computer literate in Microsoft Word Excel. The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. Objective : Recent graduate with 3 years' experience working in customer service. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction Follows safety procedures and maintains a safe and working environment within the immediate working area Assists with training of valet service/ runner staff, as needed Resolved problems and complaints that residents may have. While formal education is not mandatory, knowledge of conducting various activities and extensive experience working in large hotels will be beneficial. Professional Summary. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries . Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations. Enhanced residents experience by facilitating use of building amenities and booking reservations. Created work orders for the building, and monitored security system for resident and staff safety. Skills : Customer Service, Customer Relations. Assist residents with immediate needs such as lockouts, directions and dining recommendations. Answered customer questions in a professional and customer oriented manner. Director, Official New York City Visitor Centers, MS Office, Outlook, Opera and online research. Objective : Seeking a position within a company that will assist in enhancing skills as continue through education. See salaries, compare reviews, easily apply, and get hired. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge... Sr. Lead Concierge Resume. Head of Concierge, UK We are looking for a Head of to join our Global Service Delivery team, who will lead the Concierge team for the UK organization. Remember, your resume needs to impress the hiring manager enough so you get the interview. Fluent in Adobe Photoshop, Illustrator, Microsoft Office etc.. Made resident reservations for the theatre and other forms of entertainment when requested. Procured all rights and clearances to celebrity portraiture, stock and lifestyle images. Include the Skills section after experience. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Concierge - 1500 Mass ERP Operating Limited Partnership. Resume Help; Career Advice ... Lead Concierge at The Gale JBG Properties, Inc. Washington, DC 13 days ago Applied Saved. Skills : Excellent organizational and communication . Build Your Own Now. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Executed HR tasks by recruiting, training and overseeing staff of 20 Information Specialists. Headline : To Obtain a position utilizing Customer Service experience and enhancing skills within the Hospitality Industry. Sold wine over the phone, including outbound telesales during holiday campaigns and club signups. The average salary for a Lead Concierge is $32,727 in Washington, DC . Answered emails and inbound phone calls . Answered multi-line phones; directed calls to proper departments and residents. © 2020, Bold Limited. Leading the opening of new property and establishing operating procedures. Duties and Responsibilities: The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. Concierge Resume Samples Concierge/Administrative Assistant Resume. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Residential Concierge Duties. Updated records, make the monthly schedule, order supplies, send faxes. ranks number 1 out of 50 states nationwide for Lead Concierge salaries. Lead Concierge Resume Samples Lead Concierge Resume. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. actual responsibilities of a concierge will vary depending on where they work New lead concierge careers are added daily on SimplyHired.com. Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed. Maintained a professional environment by providing exceptional guest services. In a residential apartment building, you typically work at a desk or station near the front of the building. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. Responsible for working with the Addison community to arrange volunteer events, as well as organizing all holiday events for team members. It is short, and as a jobseeker, your cover letter should be no more than half a page. Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files. Associate of Arts General coursework towards BFA. There are over 2,137 lead concierge … Leading project teams while implementing and overseeing programs. Arranged secretarial and other office services. Reviewed arrivals and departures for guest preferences to ensure customer satisfaction. Dynamic Concierge highly successful at juggling multiple priorities while delivering superb service with a smile. Apply to Concierge, Director of First Impressions, Operations Lead and more! Very patient. A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. Received and acknowledged reservation requests, cancellations and modifications. Guide the recruiter to the conclusion that you are the best candidate for the onboarding coordinator job. Greeted residents upon arrival and departure on a daily basis. Lead Concierge Resume Example Resume Score: 80%. The low-stress way to find your next lead concierge job opportunity is on SimplyHired. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. The Lead Concierge is responsible for supporting the Marketing Manager in driving and increasing tour flow by assisting with all Marketing activities at the designated location(s). Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. Offering an array of skills in large-scale event planning, effective communication, leadership, contract writing, securing client discounts and payroll management. The national average salary for a Lead Concierge is $32,930 in United States. Processed and deliver packages to residents. As a lead, you’re being introduced to management. Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis. 3,292 Lead Concierge Position jobs available on Indeed.com. Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. Based on recent job postings on ZipRecruiter, the Lead Concierge job market in both Chicago, IL and the surrounding area is very active. Maintained required records/logs and deliver packages to the appropriate residence. Ability to communicate effectively in English and Spanish. Assisted Executive Director in developing and monitoring staff. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being … Opened the Metropolitan, currently at Park Place. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk. Well-versed in most common computer programs. A Lead Concierge in your area makes on average $35,754 per year, or $828 (2%) more than the national average annual salary of $34,926. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Abile to multitask while maintaining close attention to detail. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Addressed resident concerns and issues in accordance with the company's customer service standards. Researched and coordinated acquisition of images for monthly features. Accept service requests from residents and logging appropriately. Ensured that all shifts have proper coverage of staff at all times. This way, you can position yourself in the best way to get hired. Once you get more experience, your cover letter is a great place to call out key statistics and sales growth numbers, because you'll have more measurable results to draw upon. Trained new hires and mentored other associates. Put together agendas for the Concierge team meetings. Acknowleded and greeted all residents and guests with utmost courtesy and urgency. Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Customer Health Care Concierge CVS Health. Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests. LEAD CONCIERGE. Skills : Manager, Sales , Receptionist , Excellent Customer Care. All Job Titles Concierge (661) CONCIERGE (43) Sales Manager (43) Executive Search Director - PS36655 (40) Guest Services Supervisor (40) Car Concierge (35) Lead Customer Advocate (35) Advanced Life Insurance Sales - EXCLUSIVE LEADS (33) Part Time Concierge (33) Perfect Sales Job! 4,344 Lead Concierge jobs available on Indeed.com. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors. How much does a Lead Concierge make in Washington, DC ? Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings. Greeted potential residents, families and vistors. Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills. Successfully facilitating overall lobby operations. Summary : To acquire a position in an administrative field in an atmosphere that is challenging and that has the potential for growth opportunities. Responsible foranticipating and accommodating guests' needs. Ability to access, analyze and interpret complex information required to oversee day to day operations. Skills : Management, Accounts Receivable, Accounts Payable. LinkedIn Lead Concierge in Moses Lake, WA All rights reserved. As such, it is not owned by us, and it is the user who retains ownership over such content. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees. Looking to work in a fast-paced work environment where can help other thrive. Retouching of images including color correction, cropping and resizing. Welcomed and introduced visitors to program. Review the following templates that fit a variety of employment situations for inspiration for writing your own resume. Worked closely with various Public Relation agencies on acquiring celebrity clearances. Completed shift reports, checklist, and walk-thru. As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. Ordered products for each department of the spa as needed. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Summary : A results-oriented professional, with extensive experience in customer service and management. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Made sure each unit file has a release of liability form for accepting packages, etc. Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. Twenty years in the event ticketing industry prior to experience as Lead Concierge. A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position. Be sure to include job specific skills. Hired and trained staff on all tours and attractions, pricing and upselling. Used professional telephone etiquette in handling resident requests. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Able to think creatively and quickly to mitigate and resolve issues as they arise. Skills : Microsoft PowerPoint, Leadership. Provided guests with NYC information, recommendations and services. Edited and sequenced images for publication as picture stories and photo essays. In-depth knowledge of restaurants, theater, museums and everything NYC. Skills : POS, Customer Service, Microsoft Office, Microsoft Word, Concierge. Computer-savvy and organized with strong attention to detail. Skills. Skills : Microsoft Office, Customer Service, Teamwork, Communications, Hospitality. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. Objective : Proficient in communication and focus on opportunities to use knowledge and experience to grow a business, company, and more. Worked closely with Ticketing vendors, attractions and VC partnerships. An articulate communicator and thrive in a highly challenged and deadline driven environment. A concierge is a virtual one-size-fits-all provider of personalized services. 100+ Free Professional Resume Examples and Templates . Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. That means it needs to be perfect. 2,137 lead concierge jobs available. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Love this resume? Received, stored and disbursed residents' packages. By demonstrating your professionalism, communication skills, local knowledge, organizational talents, and friendliness on your resume and in your interview, you’re sure to impress the hiring manager as being a great choice for their next concierge. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count. Obtained necessary tickets and provides directions to facilities. Filter by location to see Lead Concierge salaries in your area. Supervised and trained all concierge staff. Organized special functions as directed by management. Maintaind key log and all applicable data sheets. Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. It’s actually very simple. Presented property and provided amenities in a positive light to prospective residents. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer … Proficient in P.O.S systems micros. Speaking several languages, IT literacy and discretion are also highly valued at this job. Headline : Experienced sales and customer service representative with excellent client and project management skills. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras. Assisted with accounts receivable, dining room services, and activities. Refer to a time you took the lead on an important project or how you introduced a new system to improve productivity. Minimum one year experience coordinating and promoting events. The Lead Concierge supervises a team whose main objective is to ensure our residents are well looked after from the start. Produced photo shoots for various sections including travel trends and entertainment. Minimum one year experience as concierge and/or guest services in property management, hospitality or related field. Skills : Customer Service, Retail, Administrative, Merchandising, Management, Typing 65+ WPM. Please provide a type of job or location to search! 5 star Concierge background. Objective : Seeking a position within a company that will assist in enhancing skills as... Jr. Lead Concierge Resume. Arlington, VA 15 days ago Applied Saved. Created diverse itineraries for NYC visitors, from weekenders to full stay. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Created monthly team schedules using Excel. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. 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2020 lead concierge resume